Customer Service Manager - St. Louis
This position will manage, plan, assign, delegate and coordinate activities of customer service representatives and the warehouse manager. In addition, this individual will assist with ticket sales, redemptions, validations, prize payments, customer service issues, and provide training on Lottery procedures, policies, products, and operations of all office equipment. Responsible for assisting staff in check writing, ticket orders, prize receipts, reconciliation of daily cash statements and cash drawer. Ability to supervise, train, motivate, and evaluate staff and plan and organize their work.
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Sales Systems Manager - Jefferson City
This Sales Systems Manager (Research/Data Analyst) will serve as the administrator for the Lottery’s field software solution, gemIntelligence. This position is the liaison between the Lottery’s sales team and the vendor to use this software tool as a means to grow sales, by identifying enhancement opportunities for the system and by leading training efforts with the sales team to maximize the use of gemIntelligence as a selling tool. This position is responsible for the tracking and reporting of software issues and requests for enhancements, software testing and deployment of software releases.
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Program Coordinator - Jefferson City
The Missouri Lottery is looking for a public information coordinator to join our Communications team, overseeing our responsible gaming program and our accreditation with the World Lottery Association. In this position, you’ll lead our organization’s responsible gaming committee, create annual action plans, track initiatives and provide guidance on problem gambling. You’ll also serve as the secretary of the Missouri Alliance to Curb Problem Gambling. The successful candidate will enjoy the challenge of keeping up to date on responsible gaming best practices and opportunities, making recommendations to the organization and documenting our continuous improvement. You’ll also write news releases and/or write, edit and proof a variety of materials, including annual reports, corporate social responsibility content and assorted brochures. You may also assist in social media or video projects. Top candidates will be highly organized, have a strong, detail-oriented work ethic and demonstrate exceptional writing and verbal communication skills.
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